QMS SERVICES

QMS Services

We help you establish an effective, sustainable, and compliant Quality Management System (QMS). Our approach covers all phases — from analysis of the current state to the successful completion of the certification audit.

ISO 9001
ISO 13485
ISO/IEC 27001

Three certifiable standards

The right system for your business.

The complete process of establishing a quality management system through to obtaining internationally recognized certification.

SRPS EN ISO 9001

Quality Management

Business process mapping

Mapping and optimization of business processes in line with company objectives.

QMS documentation

Preparation of the Quality Manual, Standard Operating Procedures (SOPs), and accompanying work instructions and forms.

SRPS EN ISO 13485

Medical Devices

Process harmonization

Harmonization of manufacturing, storage, and distribution processes with the requirements of the standard and the Serbian rulebooks on the manufacture/distribution of medical devices.

Risk management and validation

Establishment of risk management (ISO 14971), process validation, sterilization validation, and supplier control.

SRPS ISO/IEC 27001

Information Security

Information security management

Information security risk assessment, development of security policies, and implementation of controls to protect confidential and business data.

Five-step certification path

The integrated path to certification.

1

GAP analysis (Initial assessment)

Identification of nonconformities and definition of an action plan.

2

Development of QMS documentation

Drafting customized procedures, instructions, and responsibility matrices.

3

Education and staff training

Training employees for consistent implementation of adopted procedures.

4

Internal audit

Conducting an internal audit and resolving nonconformities before the arrival of external auditors.

5

Support during the certification audit

Expert assistance and presence during Stage 1 and Stage 2 external audits conducted by an accredited certification body.

We provide comprehensive consulting services, guide you through complex regulatory procedures, and ensure that your products reach the market quickly, safely, and in full compliance with national and international regulations.

Comprehensive knowledge of local regulations

Our team consists of experts with many years of experience working with ALIMS, the Ministry of Health, and professional bodies in Serbia.

Efficiency and timeliness


We reduce the risk of application rejection and shorten the time required for products to reach the market.

Comprehensive approach (turnkey solutions)

We provide support from the initial idea and compliance assessment, through certification and registration, to post-market surveillance.

Need support in regulatory affairs or QMS implementation?

Contact us for consultations and the preparation of an offer tailored to your business needs.

Phone
+381 62 252 291
LinkedIn
Marica Jelisavčić
Registered office
Belgrade, Republic of Serbia